Data Sources & Compliance: How We Protect You
We believe in transparent data practices. Learn where our data comes from, how we ensure compliance, and what your responsibilities are when using our leads.
Where Our Lead Data Comes From
Clean Leads 365 aggregates consumer data from a variety of opt-in sources. This means every contact in our database has, at some point, provided their information and agreed to receive marketing communications. We do not scrape data, purchase stolen information, or use any unethical sourcing methods.
Online Surveys & Forms
Consumers complete surveys or request quotes, providing their contact information and expressing interest in products/services.
Consumer Data Cooperatives
Aggregated data from partner networks where consumers have opted in to receive offers from third parties.
Lead Generation Campaigns
Digital marketing campaigns that collect information from interested consumers seeking information or offers.
Public Records
Publicly available information that is legally accessible, such as property records and business registrations.
What We Don't Do:
- ✕Scrape data from websites without permission
- ✕Purchase data from questionable or unverified sources
- ✕Use deceptive practices to collect consumer information
- ✕Sell data of consumers who have not opted in
What is Data Scrubbing?
Data scrubbing (also called data cleaning or data scrubbing) is the process of validating, correcting, and removing inaccurate or non-compliant records from your contact database. In the context of telemarketing leads, scrubbing typically includes:
- DNC Scrubbing: Removing numbers registered on Federal and State Do-Not-Call lists
- Phone Validation: Identifying disconnected, invalid, or incorrectly formatted numbers
- Line Type Identification: Determining whether a number is mobile (wireless) or landline
- Deduplication: Removing duplicate entries from your list
Scrubbing is essential for maintaining compliance with telemarketing regulations and ensuring your calling campaigns reach valid, reachable contacts.
TCPA Compliance
The Telephone Consumer Protection Act (TCPA) is a federal law that regulates telemarketing calls, text messages, and faxes. Non-compliance can result in statutory damages of $500 to $1,500 per violation—and with class action lawsuits, this can quickly become millions of dollars.
Key TCPA Requirements:
- Do-Not-Call Compliance: You cannot call numbers on the Federal DNC Registry unless you have an established business relationship or prior express written consent.
- Consent for Mobile: Automated or prerecorded calls to mobile phones require prior express written consent.
- Time Restrictions: Telemarketing calls can only be made between 8 AM and 9 PM local time.
- Identification: Telemarketers must identify themselves and the company they represent.
Important Disclaimer
While Clean Leads 365 provides DNC-scrubbed, opt-in leads, you are responsible for ensuring your use of the data complies with TCPA and all applicable laws. For automated/prerecorded calls to mobile phones, you must have prior express written consent obtained at the point of sale. Consult with a qualified attorney for compliance guidance specific to your calling practices.
Our Responsibility vs. Yours
What Clean Leads 365 Does
- Source data from opt-in channels only
- Scrub leads against Federal DNC registry
- Scrub against all 50 state DNC lists
- Validate phone numbers for connectivity
- Identify mobile vs landline line types
- Provide compliance documentation
- Update DNC data daily
- Maintain data security standards
Your Responsibility
- Obtain required consent for your calling method
- Honor opt-out requests promptly
- Maintain internal suppression lists
- Follow state-specific telemarketing laws
- Comply with industry regulations (insurance, finance, etc.)
- Train callers on compliance requirements
- Keep records of consent and opt-outs
- Consult legal counsel as needed
CAN-SPAM Compliance
If you use our leads for email marketing, you must comply with the CAN-SPAM Act. Key requirements include:
- Don't use false or misleading header information
- Don't use deceptive subject lines
- Identify the message as an advertisement
- Include your physical postal address
- Provide a clear way to opt out
- Honor opt-out requests within 10 business days
Penalties for CAN-SPAM violations can reach $46,517 per email.
Data Security & Privacy
We take data security seriously. Your data and your customers' data are protected by industry-standard security measures:
Encryption
256-bit SSL encryption for all data transfers
Data Retention
User files deleted within 24 hours of processing
Access Controls
Role-based access with audit logging
Infrastructure
SOC 2 compliant cloud infrastructure
CCPA Compliance
Consumer rights respected for California residents
Regular Audits
Third-party security assessments
Compliance FAQs
Where does Clean Leads 365 source its lead data?
Our lead data comes from opt-in sources including online surveys, sweepstakes entries, quote request forms, consumer data cooperatives, and public records. All data is sourced from consumers who have provided consent to receive marketing communications.
Is your lead data TCPA compliant?
Our data comes from opt-in sources, and we scrub all leads against the Federal DNC registry and state-level DNC lists before delivery. However, TCPA compliance ultimately depends on how you use the data. For automated/prerecorded calls to mobile phones, you need prior express written consent which must be obtained at the point of sale.
What is DNC scrubbing and why does it matter?
DNC (Do Not Call) scrubbing is the process of removing phone numbers that are registered on the Federal Trade Commission's Do Not Call Registry and state-level registries. Calling DNC numbers can result in fines of $500-$1,500 per violation, so scrubbing is essential for compliance.
How often do you update your DNC database?
We update our DNC database daily with the latest data from the FTC and state registries. This ensures you're always scrubbing against the most current Do-Not-Call information available.
What are my responsibilities when using your leads?
As the end user, you are responsible for: (1) Complying with TCPA regulations for your specific calling method, (2) Honoring opt-out requests and maintaining internal suppression lists, (3) Following state-specific telemarketing laws, (4) Ensuring your calling practices meet industry regulations for your sector.
Do you sell leads to competitors?
For exclusive leads, no—they are sold once and never resold. Shared leads may be sold to a limited number of buyers (typically 3-5 max), but we never sell the same lead to direct competitors in the same market area simultaneously.
What happens if I receive a bad lead?
We offer credits for leads with verifiably wrong phone numbers or disconnected numbers at time of delivery. Contact our support team within 48 hours with documentation. We do not credit leads for non-contact or lack of interest, as these are normal outcomes in sales.
Are you CCPA compliant?
Yes. We comply with the California Consumer Privacy Act (CCPA) and provide mechanisms for California residents to request access to, deletion of, or opt-out from the sale of their personal information. See our Privacy Policy for details.
Have Compliance Questions?
We're happy to discuss our data practices and help you understand how to use our leads compliantly. Contact our team for more information.