Privacy Policy

Clean Leads 365 ("we", "our", "us") is committed to protecting your ("User") privacy. This Privacy Policy explains how we collect, use, share, and secure information in connection with our Website (www.cleanleads365.com) and either our data cleaning ("Data Cleaning") or services for purchasing leads ("Leads")(collectively, "Services"). By using our Website or Services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly when you are obtaining access to the Services and data that we obtain through our services. The categories of information include:

• Personal Information: Information about you, including name, telephone number, email address, and payment information provided by you in obtaining access to the Services.
• User-Provided Data: Any data, leads, or files you upload to the Service (for example, your CRM data, contact lists, or lead information).
• Business Contact Data: Business-related personal information, such as names, business email addresses, phone numbers, job titles, and company information, obtained from you or our data partners. This may include contact information and professional details about individuals at companies (often publicly available or licensed).
• Usage and Technical Data: Information about your interactions with our Service and website, including IP address, browser type, operating system, pages visited, time spent, referral URLs, login/logout timestamps, and clickstream data. We also collect device and network information automatically.

We do not collect sensitive personal information like Social Security numbers, or personal medical information.

How We Use Your Information

We use the collected data to operate and improve our services, including:

• Service Provision: To deliver the data cleaning, enrichment, and validation services you request. We process your data and match it against our data sources to improve accuracy.
• Customer Support and Communication: To communicate with you about your account, respond to support inquiries, and provide updates or notifications about our services.
• Analytics and Improvement: To analyze usage and performance of our Service so we can improve features, fix errors, and enhance user experience. We may use aggregated, anonymized analytics to understand trends, but this does not include personal identifiers.
• Marketing and Outreach: To send you administrative messages and promotional materials if you opt in, and to understand your needs.
• Legal and Compliance: To comply with legal obligations (such as tax, audit, or fraud prevention), enforce our terms, and protect our rights and the rights of others.

We will not use User personal information for purposes other than those described without User consent.

Sources of Information

We obtain information from the following sources:

• User Provided Information: Data and files you provide directly through our Service.
• Public and Licensed Sources: Business contact data gathered from publicly available sources (e.g., business directories, public records) and licensed third-party data providers.
• Third-Party Vendors: Data licensed from or shared by our partners and vendors.
• Website Interactions: Data collected when you visit our website or use our online tools (see Cookies section below).

Sharing and Disclosure of Information

We do not sell User personal data. We only share User information as follows:

• Service Providers: We may share your information with third-party vendors and contractors who perform services on our behalf (such as cloud hosting, analytics, email delivery, or payment processing). These partners are only given the information they need to perform their services and must comply with our privacy standards.
• Business Transfer: In the event Clean Leads 365 is acquired, merges, or sells assets, user information may be transferred as part of that transaction, subject to this Privacy Policy.
• Legal Requirements: We may disclose personal information if required by law or to respond to lawful requests by public authorities (e.g., subpoenas, court orders, government requests).
• Consent: We may share information with your consent or at your direction (for example, integrating with your CRM or other systems).

Except as described above, we will not disclose your personal information to third parties without your consent. We will also share aggregated or anonymized usage data that cannot be used to identify any individual.

No Sale of Personal Data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website for essential and analytical purposes:

• Essential/Functional Cookies: These cookies are necessary for basic site functionality (such as login sessions, navigation, and site settings). Disabling these may prevent the site from working properly.
• Analytics Cookies: We use cookies (e.g. Google Analytics) to collect information on how users interact with our website—such as pages visited, time on site, and navigation paths. This helps us understand usage patterns and improve performance. These analytics do not capture personal identifiers.

We do not use cookies for online advertising or to build profiles for marketing beyond site performance. You can disable or delete cookies through your browser settings. Many states require websites to honor a consumer's browser level requests not to track. At present, we only respond to specific Universal Opt Out Mechanisms (UOOM) such as Global Privacy Control (GPC). Accordingly, we currently do not take any action in response to UOOM signals other than GPC. You can opt out of many advertisers' use of cookies to tailor advertising to you by visiting http://www.aboutads.info/choices/.

Security and Data Retention

We take reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain your data only as long as necessary to fulfill the purposes in this policy, comply with legal obligations, and resolve disputes. If you delete your account or request deletion of your data, we will securely remove your personal data from active systems within a reasonable period, except any data we are required to retain by law or that we have anonymized.

Rights for Users in Certain States

If you live in certain US states (like Colorado, Virginia, and others with similar laws), you may have additional privacy rights. This section explains those rights.

• Your Right to Opt-Out of "Sale" or "Sharing" for Ads: We do not sell your Personal Information for money. However, some state laws define sharing information for advertising purposes as a "sale" or "share." To opt out of us using your information for these advertising purposes, please use the "Do Not Sell or Share My Information" link on our website or contact us using the details in the "Methods of Submission" section below.
• Your Rights to Access, Correct, and Delete Your Information: You have the right to ask us to access, correct, or delete your Personal Information. You can make these requests using the details in the "Methods of Submission" section below. If you ask us to delete your information, please know that we may still need to keep some of it for legal reasons, for our records, or to finish a transaction you started. We may also need to ask you for more information to verify who you are before we process your request.
• Your Right to Non-Discrimination: We will not treat you differently or unfairly for using any of your privacy rights.
• Your Right to Appeal: If you are not satisfied with our decision on your request, you have the right to appeal it. Please contact us using the details in the "Methods of Submission" section below to file an appeal.

Using an Authorized Agent: You can use an authorized agent to make a privacy request for you. If you do, we may need to ask both you and the agent for extra information to prove they have your permission.

Sensitive Information: If we collect any Personal Information that is considered "sensitive" under state laws, we will only use that information for purposes you have approved or as otherwise allowed or required by law.

To make a request to know, delete, or correct your personal data, contact us at info@cleanleads365.com. Please include in your request: • Your Name and Contact Information: We may ask for the business email or other details we have on record for you. • Description of Your Request: Specify whether you want access to information, deletion, correction, etc. • Proof of Identity: To protect your data, we may need verification. This could include confirming details we have about you (e.g., your business email or company). If you are acting as an authorized agent, please provide written permission from the person whose data is at issue. We may verify your identity before responding to requests. If you make a verifiable request, we will respond within the legally required timeframe (generally 45 days, possibly extended by 45 more days). We will not discriminate against you for exercising these rights. For more details, please see our Personal Data & Privacy Rights page.

Your CCPA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides certain rights regarding your personal information. Please note that most of the data we process is business contact information, which may not qualify as "personal information" under CCPA when used in a business context. Nonetheless, subject to applicable law:

• Right to Know / Access: You can request details about what categories of personal data we have collected and the sources of that data.
• Right to Delete: You can request deletion of your personal information from our records.
• Right to Correct: You can request that we correct inaccurate personal data.
• Right to Opt-Out of Sale: While we do not sell personal data, you have the right to opt out if our practice changes.
• Authorized Agents: You may designate an authorized agent to make a request on your behalf, provided you give them written permission.

We may verify your identity before responding to requests. If you make a verifiable request, we will respond within the legally required timeframe (generally 45 days, possibly extended by 45 more days). We will not discriminate against you for exercising these rights. For more details, please see our Personal Data & Privacy Rights page. For more details, please see our Personal Data & Privacy Rights page.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect any changes. We will post the new policy on our website and update the effective date. We encourage you to review this policy periodically. Your continued use of our Service after changes indicates acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at info@cleanleads365.com.