Question 1

How do I get started with Clean Leads 365?

Accepted Answer

Sign up for a free account and receive trial credits immediately. No credit card required. Browse leads, apply filters, and download your first list in minutes.

Question 2

Do I need a credit card to sign up?

Accepted Answer

No, you can sign up and use free trial credits without entering payment information. Only add a payment method when you're ready to purchase additional credits.

Question 3

How quickly can I access leads after signing up?

Accepted Answer

Instantly. Once you create an account, you can immediately access our lead filtering tools and download leads using your trial credits.

Question 4

How does the credit system work?

Accepted Answer

Credits are a simple pay-as-you-go currency. Each lead or data operation costs a specific number of credits. Buy credits in packages—larger packages offer better per-credit pricing. Credits never expire.

Question 5

Do credits expire?

Accepted Answer

No, credits never expire. Once purchased, they remain in your account until used. Use them at your own pace without pressure.

Question 6

Are there annual contracts or commitments?

Accepted Answer

No long-term contracts required. Purchase credits when you need them, scale up or down freely. We offer volume discounts for larger purchases but no lock-in.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers for larger purchases, and wire transfers for enterprise accounts.

Question 8

What accuracy rates can I expect?

Accepted Answer

We maintain 95%+ accuracy on email addresses and 90%+ on phone numbers. All data is verified through multi-source validation and updated regularly.

Question 9

How often is the database updated?

Accepted Answer

Our database is updated daily with new records, job changes, and contact updates. We verify contact information every 30 days and remove bounced emails within 24 hours.

Question 10

What verification methods do you use?

Accepted Answer

We use multi-step verification including syntax validation, domain verification, mailbox checks, phone format validation, carrier lookup, and DNC registry cross-referencing.

Question 11

Do you offer refunds for bad data?

Accepted Answer

Yes, we have a data quality guarantee. If you experience bounce rates above our stated accuracy levels, contact support for credit replacement.

Question 12

Are leads DNC-compliant?

Accepted Answer

Yes. All leads are automatically scrubbed against Federal and State Do Not Call registries before delivery. DNC compliance is included at no extra cost.

Question 13

What about TCPA compliance?

Accepted Answer

We remove known TCPA litigators from our database and provide compliance tools to help you maintain TCPA-safe calling practices.

Question 14

Is my data CCPA/GDPR compliant?

Accepted Answer

Yes, we maintain full compliance with CCPA and GDPR regulations. We provide tools for data subject access requests and maintain proper consent records.

Question 15

Can I use leads for cold calling?

Accepted Answer

Yes, after DNC scrubbing, leads are safe for cold calling. We recommend following TCPA best practices including proper calling times and consent documentation.

Question 16

What filters are available?

Accepted Answer

Filter by geography (state, city, zip), company size, industry, job title, technology stack, demographics, income, and 80+ other attributes depending on data type.

Question 17

Can I target specific industries?

Accepted Answer

Yes, we support 400+ industry classifications. Target specific verticals like healthcare, finance, manufacturing, SaaS, or any other industry segment.

Question 18

Do you offer technographic data?

Accepted Answer

Yes, filter B2B leads by technology stack including CRM, marketing automation, cloud providers, and 1,000+ other platforms.

Question 19

What export formats are available?

Accepted Answer

Download leads as CSV files compatible with any CRM or marketing platform. We also offer direct integrations with popular tools.

Question 20

What support options are available?

Accepted Answer

All users have access to email support, help documentation, and video tutorials. Enterprise accounts receive dedicated account management and phone support.

Question 21

Do you offer training?

Accepted Answer

Yes, we provide onboarding resources, video tutorials, and live training sessions for larger accounts. Our help center covers common use cases and best practices.

Question 22

What's your response time for support tickets?

Accepted Answer

We typically respond to support tickets within 4 business hours. Enterprise accounts receive priority support with faster response times.

Frequently Asked Questions

Getting Started

Pricing & Credits

Data Quality & Accuracy

Compliance & Legal

Features & Filtering

Support & Service

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