DNC Compliance FAQ: Do Not Call Registry Rules
The Do Not Call Registry is a Federal database where consumers register to opt out of telemarketing calls. Violations can result in fines up to $43,792 per call. Here's what you need to know.
What is the Do Not Call registry?
The National Do Not Call Registry is a database maintained by the FTC where consumers can register their phone numbers to opt out of telemarketing calls. Telemarketers must scrub their lists against this registry before calling.
What are the penalties for DNC violations?
Violations of the Do Not Call rules can result in fines up to $43,792 per call. The FTC and state attorneys general actively enforce these rules, and class action lawsuits can add significant additional costs.
How often is the DNC list updated?
The Federal DNC Registry is updated daily. Telemarketers must scrub their lists at least every 31 days. State DNC registries have varying update frequencies, typically monthly or quarterly.
What is TCPA compliance?
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialers, and text messages. It requires prior express consent for marketing calls to cell phones and prohibits calls to numbers on the DNC registry.
Do state DNC lists differ from the Federal list?
Yes. Many states maintain their own DNC registries with additional numbers not on the Federal list. Some states have stricter rules and shorter grace periods. Clean Leads 365 scrubs against all 50 state registries.
What is the Established Business Relationship (EBR) exemption?
If a consumer has an existing business relationship with you, you may call them even if they're on the DNC list—but only for 18 months after the last transaction or 3 months after an inquiry. However, they can still request to be added to your internal DNC list.
What is a TCPA litigator database?
TCPA litigator databases track phone numbers associated with individuals who have filed TCPA lawsuits. Calling these numbers carries high legal risk. Clean Leads 365 offers litigator scrubbing to remove these high-risk numbers.
How do I maintain my own internal DNC list?
You must maintain an internal list of consumers who have asked not to be called. Honor these requests within 30 days. Keep records for at least 5 years. Our cleaner can help you deduplicate and manage your internal suppression list.
Are B2B calls subject to DNC rules?
Calls to business numbers are generally exempt from the Federal DNC Registry. However, if you're calling a consumer's personal cell phone for business purposes, DNC rules apply. Always verify line type before calling.
How does Clean Leads 365 ensure DNC compliance?
We scrub your lists against the Federal DNC Registry, all 50 state DNC registries, and TCPA litigator databases. Our database is updated daily, and we provide compliance documentation for your records.
Stay Compliant with Clean Leads 365
Our DNC cleaner scrubs your lists against Federal and state registries, plus TCPA litigator databases. Protect your business from costly violations.